BLVD Wellness & Recovery

Privacy Policy

Your privacy is important to us. It is BLVD Wellness & Recovery’s policy to respect your privacy regarding any information we may collect from you across our website, www.blvdwellness.ca, and other sites we own and operate.

1. Information We Collect

  • Log Data: Our servers may automatically log data provided by your web browser, such as IP address, browser type, pages visited, time spent, and visit details.
  • Device Data: We may collect information about your device, including device type, operating system, unique identifiers, settings, and geo-location data. The data collected depends on your device’s settings.
  • Personal Information: We may request personal information, such as your name, email, phone number, address, and payment details.

2. Health Information Privacy (PHIPA and PIPA Compliance)

BLVD Wellness & Recovery is committed to handling sensitive health information responsibly, in compliance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Health Information Protection Act (PHIPA). We take measures to protect health-related data and ensure that clients’ personal health information is used only for treatment purposes, patient management, and communication, unless otherwise authorized by you.

3. Legal Bases for Processing

We process your personal information lawfully, transparently, and fairly based on:

  • Contractual necessity to provide requested services.
  • Legitimate interests, such as marketing, research, and legal protection.
  • Your consent, which you can withdraw at any time.
  • Legal obligations.

We retain personal information only as long as necessary and protect it to prevent unauthorized access or loss. However, we cannot guarantee absolute security in electronic storage and transmission.

4. Collection and Use of Information

We may collect, hold, use, and disclose your information to:

  • Customize your experience on our site.
  • Enable access to our website, apps, and social media.
  • Communicate with you.
  • Keep records for administrative purposes.
  • Conduct analytics and research to improve services.
  • Run promotions and provide benefits.•Send marketing information.
  • Fulfill legal obligations and resolve disputes.
  • Consider employment applications.

5. Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • Third-party service providers (e.g., IT, data storage, payment processors).
  • Employees, contractors, and related entities.
  • Sponsors or promoters of any promotions.
  • Regulatory authorities and courts, as required by law.
  • Agents or subcontractors for product and service delivery.

6. International Transfers of Personal Information

Data is stored and processed in Canada and other locations where we or our partners operate. We ensure that international transfers comply with appropriate safeguards, such as EU-approved clauses, to protect your data.

7. Client Data Access, Retention, and Disposal Policies

  • Data Access: Clients can access or request copies of their records at any time by contacting us. We comply with PIPA requirements to ensure transparent access to your health data.
  • Retention of Health Records: Health records are retained as required by BC law to meet medical record-keeping obligations. Once no longer necessary, your personal information is securely disposed of.
  • Secure Disposal: We take measures to securely dispose of any personal or health information that is no longer required, in compliance with Canadian data protection laws.

8. Explicit Consent for Sensitive Data Collection

We may request explicit consent before collecting sensitive health information. You can withdraw this consent at any time without impacting any data previously processed. We will not collect or share sensitive health data beyond what is necessary for the services provided or as authorized by you.

9. Online Booking and Payment Security

BLVD Wellness & Recovery uses the Jane App for booking and payment processing, which is a third-party platform that secures all transactions. Payment data is encrypted and handled securely by Jane App’s systems, ensuring the highest levels of protection. BLVD Wellness & Recovery does not directly store any payment information.

10. Your Rights and Controlling Your Personal Information

  • Choice and Consent: By providing personal information, you consent to its use in accordance with this policy.
  • Access and Correction: You can request details or correction of the personal information we hold.
  • Restrict and Withdraw Consent: You may restrict data use or withdraw consent for marketing at any time.
  • Complaints: Contact our Privacy Officer if you believe we’ve breached a data protection law. We will investigate and respond promptly.

11. Cookies

We use cookies to collect information about your activity on our site, enabling us to personalize your experience.

12. Business Transfers

If our business or assets are acquired, data may be transferred to the acquiring entity.

13. Limits of Our Policy

Our site may link to external sites we do not control. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update our policy to reflect current practices and will notify users of significant changes. Continued use of our site implies acceptance of any changes.

For questions or concerns about this policy, or to exercise your privacy rights, please contact our us!

BLVD Wellness & Recovery

hello@blvdwellness.ca