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We're here to help.

Our team, characterized by both elegance and expertise, is committed to delivering top-tier care with compassion and reassurance.

Clinic
301 - 4279 Dawson St, Burnaby, BC, V5C 0N5 Canada
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FAQs

Find quick answers to frequently asked questions about our services and clinic.

Post Treatment Discomfort

Some soreness or tenderness after a treatment is completely normal, especially if it’s your first session. Your body needs a little time to adapt, but this discomfort should ease within a few days. With regular treatments, you’ll find that any soreness lessens and recovery time becomes shorter.

Do I need a Doctors Referral?

You don’t need a doctor’s referral to book physiotherapy or massage therapy appointments. However, some extended health insurance plans may require one to provide coverage.

Where can I park?

Paid parking is available behind the building. Please note that street parking and other private lots require payment, so double-check to make sure you’re not parked in a metered area.

Can I combine multiple treatments in one visit?

Yes, we can often arrange back-to-back appointments for different services. Let us know your preferences, and we’ll do our best to accommodate your schedule.

Do you offer packages or memberships?

Yes, we offer a range of package options and membership plans for ongoing wellness services at a discounted rate. Contact us to learn more about which plan suits your needs best.

What is your cancellation policy?

If you can’t make your appointment, please cancel it online. This allows your spot to open up immediately so someone else in need of treatment can book in.

To avoid a cancellation fee, please give our therapists at least 24 hours’ notice. Keep in mind, the clinic may charge half the appointment fee if sufficient notice isn’t provided. Thank you for your understanding.

How should I prepare for my appointment?

Depending on the service, you may want to wear comfortable clothing, bring any relevant medical records, and arrive a few minutes early to complete anynecessary forms. If you haven’t already, please complete our intake form below:

  • Physiotherapy Intake Form
  • RMT Intake Form
  • Kinesiology Intake Form
  • Personal Training Intake Form
What should I expect during my first visit?

During your first visit, our practitioners will discuss your health history, wellness goals, and any specific concerns. They’ll conduct an assessment andcreate a personalized treatment plan.

Where are you located?

Our clinic is conveniently located at 4279 Dawson St, Unit 301, Burnaby, BC, V5C 0N5, Canada. Situated between Gilmore and Brentwood SkyTrain stations, we are easily accessible by public transit, making it convenient for patients coming from all areas of Burnaby and beyond. We look forward to welcoming you to our facility.

What are your clinic hours?
  • Mon - 6 AM - 9 PM
  • Tue - 6 AM - 9 PM
  • Wed - 6 AM - 9 PM
  • Thur - 6 AM - 9 PM
  • Fri - 6 AM -9 PM
  • Sat – 8:30 AM – 9 PM
  • Sun - CLOSED

If you need to book outside these hours, please contact us, and we’ll try to accommodate your needs. Find a time that works for you

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Do you accept insurance, and what are the payment options?

Yes, we accept most major insurance providers. Our team can help verify your coverage before your visit. We also accept cash, credit, and debit card payments.

  • Pacific Blue Cross
  • Sun Life
  • Manulife
  • Chamber of Commerce Group Insurance
  • CINUP
  • Cowan
  • Desjardins
  • First Canadian
  • Great West Life
  • Green Shield
  • Industrial Alliance
  • ohnson Inc.
  • Maximum Benefit
  • Standard Life

we cannot guarantee direct billing at every appointment due to potential issues with individual benefits plans, submission portals, or clinic logistics. If we are direct billing on your behalf, we may need a credit card on file in case of any unforeseen issues with the insurance provider.

How can I book an appointment?

You can easily book appointments online through:

Our team is here to help you find a time that works best for you.

What services do you offer?

We provide a wide range of wellness and rehabilitation services, including:

Registered Massage Therapy (RMT): Offering therapeutic treatments to relieve pain, reduce stress, and improve mobility.

Physiotherapy: Personalized treatment plans to help restore movement, function, and strength, especially after injuries or surgeries.

Personal Training: Customized fitness sessions to help you reach your health and fitness goals.

Kinesiology: Specialized movement-based therapy to enhance recovery and prevent injuries.

Still have questions?

Still have questions? Get in touch with our team.